COVID-19 hotel safety & hygiene

Covid-19 measures and important travel information
for a healthy stay in Vienna

Welcome back! The doors of our hotel Das Capri are open for everyone – no matter if you’re here for an unforgettable travel experience or doing business in Vienna.

To make sure that your stay meets our motto “Live well, feel good” we’ve implemented a range of safety measures. On this page you can find all of them (and more) at a glance: from planning your trip to heading home.

If there’s anything you’re unsure of, don’t hesitate to contact us or talk to us anytime.

Entry requirements and flexible booking policy

Tested – vaccinated – recovered

For entering Austria in general as well as for access to hotels, restaurants, museums etc. you need a proof of testing, recovery or vaccination. In German this is called the “3G-Regel”, i.e. “3G rule”. The 3 G’s stand for “getestet” = tested, “geimpft” = vaccinated, “genesen” = recovered.

This means you’ll need

  • a negative antigen test of an authorized provider (valid for 48h) or a negative molecular (PCR) test (valid for 72h) OR
  • an official discharge certificate or medical confirmation of a prior infection confirmed by means of a molecular test, valid for 6 months OR
  • a proof of a positive test for neutralizing antibodies, valid for 3 months OR
  • a vaccination record. The initial vaccination is valid from the 22nd day after the 1st dose.

The documents must be issued in German or English. Please provide one of these documents at check-in.
Children under 12 do not need to show a test. Please note that Vienna’s a bit different there: In Vienna, children over 6 years of age need to present a proof of testing or recovery, as well.

Test possibilities
Vienna offers a wide range of possibilities for getting tested, mostly free of charge and also available for people visiting Vienna. If you need an “entry tests” or need to get tested for your journey back home, please ask our Welcome Crew at the reception. They will inform you about all testing options.

 

Entry regulations and quarantine

Vaccinated, recovered or tested persons from almost all European countries as well as other “states with a low incidence of infections” like Australia, Israel, South Korea or the US are free to enter Austria without going into quarantine.

This applies for travellers from the following countries (in alphabetical order):
Albania, Andorra, Armenia, Australia, Azerbaijan, Belgium, Bosnia-Herzegovina, Brunei, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Germany, Estonia, Finland, France, Greece, Hong Kong, Hungary, Ireland, Iceland, Israel, Italy, Japan, Jordan, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malta, Moldavia, Monaco, Montenegro, New Zealand, the Netherlands, North Macedonia, Norway, Poland, Portugal, Qatar, Romania, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, South Korea, Taiwan, Thailand, the United States of America, Vietnam, the Vatican

Travellers from other countries (e. g. Russia, Great Britain) are only allowed to enter Austria for business or other “compelling” reasons. Entry is only possible with a negative PCR test result. Testing is also obligatory for persons who have been vaccinated or have recovered from Covid-19. Vaccinated or recovered persons do not have to enter a 10-day quarantine, but “only” tested persons have to self-isolate for at least five days. Quarantine can then be ended by a new negative test result.

Unfortunately, currently there is also a landing ban for airplanes from South Africa, India, Brazil and Great Britain.

Pre-Travel-Clearance
If you’re not from a country listed above, you’ll have to complete a online registration form before entering into Austria. You can find the PTC form here.

 

Flexible booking

Good to know: With us you have the best possible freedom in planning your trip. Our flexible rates also allow short-term cancellation in case you have to change your plans. We’re happy to answer any specific questions and to advise you on the best option to suit your needs.

Our Covid-19 Safe Booking Guarantee: If at the commencement of your trip there are any unexpected official COVID-19-related travel restrictions, or flights cancelled as a result, please contact us as soon as possible. We treat every booking with the greatest possible flexibility and we’re sure to find a joint solution.

 

Safety and hygiene at Das Capri

At our hotel Das Capri, standards for safety and hygiene are always very high. And they have to be: guests and staff can only feel comfortable in a safe and clean environment.

Of course, we adhere to the official legislation to fight Covid-19 – plus we’ve also taken some additional protective measures. Thus, we have qualified for the Safe Stay label created by the Vienna Economic Chamber in cooperation with the Vienna Tourist Board.

 

Social distancing

You’re not officially required to keep a minimum distance.

We still strive to avoid large gatherings of people, e. g. at check-in or breakfast. Thank you in advance for your cooperation.

 

Mouth-nose protection

You do NOT need a face mask wherever the “3G rule” applies. This is also the case for hotels like Das Capri. Neither guests nor staff have to wear a mask.

You are required to wear a mouth-nose protection on public transport, in taxis,  in retail outlets, enclosed public places, and museums. FFP2 masks are no longer mandatory, but may still be worn.

You don’t have a mask with you? Just ask one of our Welcome Crew at reception – we’re happy to provide a mask free of charge.

 

Teamwork

All of our staff have a proof of testing, recovery or vaccination (3G rule). In addition, all staff members have their temperature measured when they report for work. Naturally, they’ve also received intensive and comprehensive training and are familiar with our hygiene measures.

As a team we have a common responsibility in order to live well, feel good: to you as our guest, to each other, to the people around us.

 

Lift/elevator

Our lift is effective and convenient – but not very big. We therefore ask you to still only use the elevator alone or with someone you know personally.

Alternatively, you can stay fit by using the stairs. Make the most of the opportunity to get to know The Capri team better: browse through the pictures of their favourite spots in Vienna on our staircase gallery wall.


Hand hygiene & fresh air

Make the most of every opportunity to wash or disinfect your hands. Hand disinfectant dispensers are available in all of our public areas. The eco-certified soap in our bathrooms cleanses thoroughly with skin-nurturing plant extracts.

All the windows at The Capri can be opened for ventilation. We make good use of that, and we invite you to do the same.

 

Disinfection & cleaning

We clean and disinfect all public areas in the hotel, in particular handrails, door knobs, lift buttons and metal surfaces, systematically several times daily.

Naturally, the same care also goes into room cleaning. Thanks to the deep cleansing power of our sustainable micro-steam devices, we do it completely without the aid of chemicals. We proudly tell you more about that here – but even better, see for yourself at the hotel.

After checkout, every room is thoroughly cleaned, disinfected and aired, and is left unoccupied for 24 hours. We have our bed linen and towels washed and ironed by an ISO-certified Vienna company.

 

Contact-free payment and information

Please use contact-free methods of payment whenever possible. You can use your ATM card (Maestro) or credit card (VISA, MasterCard, Diners Club, American Express, JCB). Payment using Google Pay or Apple Pay is also possible. On request, we can also send you your invoice via email.

You’ll find all kinds of contact-free Vienna recommendations in our digital guest folder. A SuitePad tablet is available in every room.

 

Health/illness

Health come first: Please do not travel if you are sick, or if you have or have had contact with someone who is sick.

If you feel ill during your stay with us at The Capri, please have some rest in your room and contact one of our Welcome Team at reception immediately. We’re here to help!

 

 

Your stay in Vienna

Restaurants, cafés, bars, night clubs, discos as well as cultural and leisure facilities are open again. For visiting pubs and restaurants, events, sports facilities, the Schönbrunn Zoo or the Vienna Praters you need either a negative coronavirus test, proof of vaccination or a doctor’s confirmation of recovery (“3G rule”). This requirement to present proof applies to all persons aged 6 and over.

Entry tests” are not required for shops, museums or libraries, but it’s mandatory to wear a face mask. This also applies when using public transport.

Please note: It’s highly recommended to make a reservation for restaurants or book museum tickets in advance! We will be happy to help you.

You can read more about the public and cultural life in Vienna on the website of the Vienna Tourist Board.

 


With the help of our safety and hygiene measures and your support, nothing stands in the way of a safe and relaxed stay in Vienna. Book here at our best direct-booking price, or send us an obligation-free enquiry. Let yourself be inspired by our hotel The Capri and our sustainable way of econoWE!